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Case study

InsiaCare: Digitalization and modernization of an insurance and extended-warranty management system

Insurance · migration · API

Context

How the project started

InsiaCare provides insurance, extended warranties and assistance for partners and end customers. The original system was difficult to extend and limited integrations and further service development.

The goal was not simply to “rewrite the application”. The new platform had to preserve existing data and partner compatibility, enable a safe transition without major operational impact and create room for further automation.

Project overview

InsiaCare

Digitalization and modernization of an insurance and extended-warranty management system

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Solution

What we solved

From the beginning, we designed a custom architecture for the specific operation. The change also included infrastructure and taking over server management, giving the project greater control over performance and operating costs.

The technically most demanding part was the migration. For a period, the old and new systems had to run in parallel, which required bidirectional data synchronization. The focus was on consistency, minimal downtime and continuous verification of results.

Today the system covers partner communication, internal claims administration, customer requests and end-customer interfaces. The long-term partnership continues with feature development and operational optimization.

Key benefits

  • Preserved compatibility with existing integrations
  • Gradual data migration with parallel operation of both systems
  • More automation and less manual work
  • Reporting and process visibility
  • Service-center integrations and notifications
  • Architecture ready for additional markets and product lines

Technology & architecture

  • Node.js, TypeScript, TypeORM
  • PostgreSQL, Redis, Elasticsearch
  • PHP / Nette client and administration interfaces
  • REST API, SMS/e-mail, document generation
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